Privacy Policy

Effective Date: May 1, 2025

This Privacy Policy (“Policy”) describes how Flow Hue Digital Media Ltd. (“Flowhue”, “we”, “our”, or “us”) collects, uses, discloses, and protects personal information when you access or use https://flowhue.art (“Website”) or our related services.

By accessing or using the Website, you consent to the practices described in this Policy.

1. Information We Collect

1.1 Information You Provide

We collect personal information that you voluntarily provide, including:

Name
Email address
Account credentials
Billing and payment information (processed by Stripe)
Communications sent to our support team

1.2 Automatically Collected Information

When you visit the Website, we may automatically collect:

IP address
Browser type and version
Device identifiers
Pages viewed and access times
Referring URLs
Cookies and similar tracking technologies

1.3 Payment Information (Stripe)

All payment processing is handled securely by Stripe.
Flowhue does not store or process full credit card numbers on our servers.

Stripe may collect additional information as described in its own privacy policy.

2. How We Use Your Information

We use personal information for the following purposes:

To create and manage user accounts
To process purchases, credit packs, and subscriptions
To deliver digital content and purchased licenses
To provide customer support and respond to inquiries
To improve Website performance, security, and user experience
To send transactional notifications (e.g., receipts, account updates)
To comply with legal obligations and enforce our Terms of Use

We do not sell or rent your personal information.

3. Cookies and Tracking Technologies

Flowhue uses cookies and similar technologies to:

Maintain session functionality
Remember user preferences
Improve Website performance
Analyze usage patterns via analytics tools

You may disable cookies in your browser settings, but certain features may not function properly.

4. Third‑Party Service Providers

We may share limited personal information with trusted third parties that help us operate Flowhue:

4.1 Stripe (Payments)

Used for secure payment processing, subscription billing, and fraud prevention.

4.2 Cloudflare (Hosting, Security, CDN)

Used for global content delivery, caching, performance optimization, and security protection (DDoS mitigation, firewall).

4.3 DigitalOcean (Infrastructure)

Used for backend servers, databases, and storage.

4.4 Analytics Providers

May include privacy‑friendly analytics tools (no personally identifiable information unless explicitly stated).

All third‑party providers process information in accordance with their own privacy policies.

5. Data Retention

We retain personal information only as long as necessary to:

Provide services
Maintain accurate business records
Comply with legal or regulatory requirements
Resolve disputes and enforce agreements

You may request account deletion at any time.

6. Data Security

Flowhue uses administrative, technical, and physical safeguards to protect your information, including:

HTTPS encryption
Cloudflare security protections
Limited access to databases
Regular system monitoring

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction (e.g., GDPR, CCPA), you may have rights including:

Access to your personal information
Correction of inaccurate data
Deletion of your data (“right to be forgotten”)
Restriction or objection to processing
Data portability
Opt‑out of certain communications

Requests can be submitted to support@flowhue.art.

8. International Data Transfers

Flowhue may process data on servers located in various geographic regions.
By using the Website, you consent to the transfer of your personal information across borders where data protection laws may differ.

9. Children’s Privacy

Flowhue does not knowingly collect personal information from children under 16.
If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with a revised Effective Date.
Your continued use of the Website constitutes acceptance of the updated Policy.

11. Contact Information

If you have questions about this Privacy Policy or wish to make a data request, please contact:

Flow Hue Digital Media Ltd. Email: support@flowhue.art Location: Province of British Columbia, Canada